According to our research, hiring managers at Enterprise looking to fill Management Trainee role ask soft skills interview questions 2.7x more frequently than for other roles: 1. How did the company benefit from your decisions? Management Trainee salaries at Enterprise can range from $24,577 - $54,410. They say great leaders aren't born, they're made. Read online reviews and any other available information. People skills are highly valued in a company. What's important is to find a weakness that you have overcome or something that is not related to the position for which you are applying. Distance, Sort Order This question lets the interviewer know how well you think on your feet and how great your customer service skills are. If you do not prepare examples in advance, this question will get you off guard and you will find it difficult to remember all the details on the move. The three A’s of customer service can help diffuse the difficult situation: Admit - that there was an issue that you are working on to get it resolved. Join us as a Management Trainee, put in the effort, and growth, development and promotion opportunities will be yours for the taking. Based on your Key Selling Points and your knowledge about the company, why do you think you are a good fit for this position? If the customer is rude and obnoxious, answer in kind and show him that he cannot push you around. I have two children and I love playing billiards and travelling. I am passionate about building agile work culture and delivering results. Which one of the following answers do you consider to be good customer service? 35 miles Knowing their line of business or industry, what can be some examples of difficult customers? 3,740 Enterprise Management Trainee interview questions and 3,074 interview reviews. At Enterprise, we believe that's true. Be careful how you respond to this question. If you have the right management, you are able to get promoted quickly. Enterprise Holdings is proud to be Pick those that have a match and give some examples. Update (April 3, 2014): Jennifer Empey has since been promoted to Branch Manager of an Enterprise location, while Jacqueline Cohen Kennedy is getting ready for her Management Qualification Interview. Tell me about a time when you've resolved a problem for a frustrated customer top question. Management Training. The more enthusiasm you have for what motivates you, the more enthusiasm the interviewer will have for you! And, of course, try to see where the perfect fit lies between your own potential and aspirations, and the company’s trends and hopes. Home View All Jobs (2,190) Results, order, filter ... Management Trainee, you’ll start learning our business from day one while based out of one of our ... Management Trainee. How comfortable are you with the drivers the company can offer, comparing to those of your own? See who Enterprise has hired for this role. It’s your chance to show that in tough times you turn to your inner strength and possess skills to find the right solutions. With support and training, and a promote-from-within culture, you’ll get the chance to explore many paths in one career – all at one company. After all, the interviewer is really looking for what you took away from the situation and doesn’t need to know the full backstory of what happened. I am 33 years old. Management Trainee salaries at Enterprise can range from £4,084 - £202,270. We’ll empower you to experience, explore and thrive. If you have the right management, you are able to get promoted quickly. 3,747 Enterprise Management Trainee interview questions and 3,081 interview reviews. What have you learned about how the employees value each other? What steps did you take to address the issue? Pick an example relevant to the position you are aiming for. Can you take those feelings and apply them to specific moments from your life and past work experiences? However, if you get to the final interview, and you do not get the position, they will not tell you why or give you any sort of feedback. How you handle a disgruntled customer can make the difference between closing a sale and failing to do so. Why do hiring managers ask this question? customer and business partner is important. Search for online reviews, complaints and any other useful resources. What do you know about the salary they can possibly offer? Tell me about a time when you had to work with a difficult or disruptive person. Radius What kinds of tasks will you be responsible for? 50 miles. How did you handle the situation? Use the triple A of diffusing a difficult situation: If it is a customer, it would add that extra touch if you "Ask" for the customer's contact information so you can update them of any progress on their issue. Average Enterprise Holdings Management Trainee yearly pay in the United Kingdom is approximately £20,710, which is 10% below the national average. Want to be the future of Enterprise Holdings? I have previously worked as an accountant in retail, but currently I am trying to transition into the field of healthcare. city, state, country. Think carefully about the company and what they are looking for. If it's a customer, how did you turn things around and made a customer happy?If it's a coworker, how did you diffuse a tense or difficult situation? You don't have to be alone in your job search! What complaints have you seen that can give you a hint of some of the challenges associated with customer service? What are your drivers? DHi Mr. Simon, my name is Dorothy Hanson. Management Trainee Enterprise Princeton, NJ Just now Be among the first 25 applicants. Management Trainees get a hands-on experience that teaches them how to run a business, empower teams and provide excellent face-to-face customer service. Here’s how you can approach it. APlacing the customer on hold for too long, BPaying close attention to the customer’s complaint in an attempt to solve their problem, CAsking the customer to repeat their complaint many times, EDirecting the customer to your website instead of resolving the issue yourself. Will meeting deadlines, learning new things, finding a way to solve problems or overcoming a challenge inspire you and make you want even more? The typical Enterprise Management Trainee salary is $42,363. You probably had to solve many problems daily at work. They say great leaders aren't born, they're made. And now that many interviews are conducted remotely via ZOOM or other online platforms, there are also mistakes that are specific to video interviewing. Date Updated They do not want to hire someone who will quit when encountering difficulties, whose focus will be elsewhere, or who will just waste their time. 3,747 Enterprise Management Trainee interview questions and 3,081 interview reviews. BHello, my name is Natalie Price. Tons of great salary information on Indeed.com Members of our network come together to learn and practice new skills and network with others through our regular interactive events where they establish meaningful connections and have a chance to promote their personal brand and stand out in the marketplace. Interviewers ask this question to gauge your level of self-awareness, your honesty and openness, and your capability for self-improvement. Think of the company's standards and ideals and connect those with your skills and qualifications. While it is good to be honest and open, it will not help you to put yourself down. It's important to show how well you've overcome a weakness by motivating yourself and learning a new skill to grow professionally. Join Enterprise Rent-A-Car as a Management Trainee and you will learn all the skills you need to progress in your career. Of course, this may not always be possible in your line of business or profession, but I guess you see what I mean - showing full attention greatly improves your chances of mitigating the situation. It’s because they want to know that they’re hiring someone who can think on their feet and who is resilient when facing challenges. I am 33 years old. You can say you enjoy meaningful work creating products that change people’s lives, if this is relevant to the company. Let’s be realistic, this is one (although definitely shouldn’t be the first) of the drivers. Well, here’s your chance. For example, if you're applying for a front-end developer position, do not talk about how you are struggling to understand HTML code. Think of the company's ideals and connect those with your skills and qualifications. Moving from university to a full time job is a big step but with Enterprise’s management programme you are able to start straight away in a business environment with a lot of responsibility. Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. Where. Click here to download the pdf file with the 10 common mistakes people make during the interview, and what you can do to avoid them: This page has been updated on August 21, 2020. Do you prefer independence, or being part of a team? We'll give you real responsibility from your first day, empowering you to get valuable, real-world experience. What did you do to make that experience unforgettable for him? Indeed.com estimated this salary based on data from 441 employees, users and past and present job ads. Enterprise Rent-A-Car Jobs. employment. This question ranks as the most challenging for many people. What are their standards for treating customers? Hi Mr. Simon, my name is Stanley Clark and I am a certified Project Management professional known for completing projects on time and on budget. Apply to Management Trainee and more! What was the outcome? However, if you are happy just where you are and want to further your current skills, that is also fine as long as there is a growth path for you that can be imagined and described. It is important that the weakness you decide to talk about is not one that will prevent you from performing the job for which you're applying. Describe a time when you had to overcome a significant obstacle on a job. Let’s say, you are applying for a blog writing job. Enterprise Management Trainee Salaries. My name is Andrew Franklin, I am 28 years old, and I am looking for a job that pays well. If the job involves teamwork, give an example showing that you love collaborating and accomplishing big things as a part of a team. Location Hello, my name is Natalie Price. Remember a few such situations and how you diffused them and turned things around. This is your opportunity to showcase your problem-solving skills, resilience, and strength of character. Enterprise employees explain the Management Training Program, and why it's the perfect way to start your career. Analyze your experience by types of tasks, by type of environment, type of feedback, level of responsibility and stakes? Or are they heavily automating and cutting staff? Make sure to show that you remained positive when overcoming a hurdle at work. They want to get a sense of your personality. If you can give an example of how you handled a difficult person in the past in a situation similar to what this company may require from you, this will strongly increase your chances of showing yourself as a good fit. Experienced Enterprise Management Trainee has recently relocated and is seeking a similar position with Enterprise in the New Parkland area. Let’s say you are applying for a UX designer position for a brand-new product. And when you join us as a Management Trainee, you'll get the support you need to become one of our future leaders. 25 miles For example, I know that people tend to be frustrated when they feel neglected and unimportant. They are also looking for your ambitions to fit the career path opportunities related to the position you are applying for. Once you’ve selected all of your areas of interest, click “subscribe” to set up email alerts. (And believe me, checking your phone while speaking with such a customer is definitely NOT a good idea). 1,261 Enterprise Management Trainee jobs available on Indeed.com. The interviewer wants to see whether you are reflective about yourself, whether you are ambitious and strive to grow as a professional, whether you like to learn and develop your skills. Apply on company website Save. I have two children and I love playing billiards and travelling. It is important to show how you can manage difficult personalities. Home View All Jobs (1,793) Results, order, filter 868 Jobs ... Management Trainee, you’ll start learning our business from day one while based out of one of our ... Management Trainee. This question is designed to help the interviewer discover what type of problem-solver you are. Where. How would you handle a customer with difficult behavior? These three Enterprise employees were eager to share their experiences as Management Trainees and explain why they love working at Enterprise. The first year is fully structured and mapped out in front of you, which for me was great as I knew what I was working towards. That can help you learn more about the company and the job, turn the "interrogation" into a conversation and will allow you to relax some tension. What are your approaches to resolving conflicting situations at work? As an artificial being, his undeniable benefits include: .display-none{display:none}.mobile-svg .st1{fill:#dcebee}.mobile-svg .st1,.mobile-svg .st2{display:inline}.mobile-svg .st3{fill:none;stroke:#10109b;stroke-width:5;stroke-linecap:round;stroke-linejoin:round}.mobile-svg .st4{fill:#10109b}.mobile-svg .st5{fill:#00c9ff}.mobile-svg .st6{fill:#fff}.mobile-svg .st7,.mobile-svg .st8{fill:none}.mobile-svg .st8{stroke:#10109b;stroke-width:3;stroke-linecap:round;stroke-linejoin:round;stroke-miterlimit:10}.mobile-svg .st10,.mobile-svg .st9{display:inline}.mobile-svg .st9{opacity:.2;enable-background:new;fill:#79521e}.mobile-svg .st10{fill:#f0eae1}.st11{opacity:.3;enable-background:new}.mobile-svg .st11,.mobile-svg .st12{display:inline;fill:#d5b894}.mobile-svg .st13,.mobile-svg .st14,.mobile-svg .st15{display:inline;fill:#79521e}.mobile-svg .st14,.mobile-svg .st15{fill:#9b9b9b}.mobile-svg .st15{fill:#fff}, Placing the customer on hold for too long, Paying close attention to the customer’s complaint in an attempt to solve their problem, Asking the customer to repeat their complaint many times, Directing the customer to your website instead of resolving the issue yourself. Are you ready for tough projects or for being asked to do something that isn’t quite on your job description, or for having to stay at work till late instead of another team member? Research the company you are applying to and try to find out what their standards of customer relationship or service are, as well as try to find out some real cases where the customers complained about the company, and what the company did to mitigate the situations (a possible source might be Yelp! This question belongs to a family of behavioral, or even more precisely, reflective questions. This will show you as a person who is unimaginative and not forward-thinking enough to grow with and be a good fit for the company. In the future, if the product becomes a success - which is what the company hopes for - the company will hire more designers and you may become a lead designer, or you may become a product manager. 5 miles Date Posted or another social media platform). Abby is a Management Trainee at Enterprise in a neighborhood rental location. We analyzed 3,642 interview reviews for Management Trainee at Enterprise from various job sites, social network groups and forums. Ascending BListen carefully to what the customer is saying to really understand their concerns then repeat back to them what you heard to be sure you have it right, before attempting to help them with the problem. All qualified applicants will receive However, always remember to frame your answers in terms of how the company addresses these issues. This is a tough question because you’re forced to talk about a difficult time with a complete stranger. Training and Development | Jobs and Careers at Enterprise At Enterprise Rent-A-Car we pride ourselves on our promote-from-within culture, which wouldn't be possible without award-winning training and development. AIf the customer is rude and obnoxious, answer in kind and show him that he cannot push you around. Want to be the future of Enterprise Holdings? Motivation is what we use to drive ourselves forward to complete tasks and bring results. This question requires serious self-examination; you should be asking it yourself long before the interviewer does. Have you found any reviews online that can help you identify what the company's greatest challenge is? It may be a client, manager, or coworker. Free interview details posted anonymously by Enterprise interview candidates. Enterprise Rent-A-Car Jobs. What was the obstacle? This question gives you a good opportunity to showcase your Key Selling Points (e.g. Think about the time you were a customer, how were you treated and how could your experience have been made the best? Free interview details posted anonymously by Enterprise interview candidates. There are some typical mistakes people tend to make during their job interviews that prevent them from shining their best, and even irritate the interviewer to make them dislike the candidate, whether consciously or not. Learn more about our network and join us, we will be happy to welcome you to our growing and supportive community! If it were you on the serving side of the table, what would you do differently? What a respectful answer and approach, in my view! Showing you have compassion and empathy for customers is always an excellent way to answer the question. That is what drives you to do your best each day. “Do you know what the current needs in the company/department are, where my skills and experience can help?". For example, one of our clients admitted that he is not very good at public speaking and that he has recently become a member of Toastmasters International to improve. Try to give some numbers to support your statement. People skills are highly valued in every company, and even so much more so in a company that deals with difficult customers occasionally. Use the STAR method to prepare your story and practice it so that you can stay within 1-2 minutes. Search for a job category, location or both and click “add.”. What gives you a sense of accomplishment when you can look back on and say "I achieved that"? Customers are the lifeblood of any business. What are their standards for treating customers? We zijn er voor u tijdens COVID-19 NIEUW! Read our blog post to learn more about how to answer this question. How do they resolve customer issues? Radius Can you support your statement with relevant examples from your past experiences? Advice from a Management Trainee Abby is a Management Trainee at Enterprise in a neighborhood rental location. The typical Enterprise Management Trainee salary is £21,077. The job description mentions that a successful candidate must have experience working “in a dynamic environment.”. What was the critical factor in a successful resolution of the situation? What was it about your best days that made them the best? It is generally NOT a good idea to say something like: “Oh, I cannot imagine what happens to me tomorrow, let alone in 5 years”. Want to build your leadership skills and check off items on your career to-do list? Have you worked with a difficult or disruptive person? A question like this asked in an interview, may be an indication that difficult customers, or other difficult stakeholders, may indeed be something that you will probably encounter in this company, and it is important for the interviewer to know that you will be able to handle this challenge with good grace. Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car As a Management Trainee, you’ll start learning our business from day one while based out of one of our neighborhood branches. Remember how you diffused the situation and how you turned things around. Abby is an Assistant Manager at Enterprise in a neighborhood rental location. I am passionate about building agile work culture and delivering results. When you research the company, try and find out what kind of challenges they are facing. Research the company (website, social media, etc) to learn about the company culture. For instance, if you’re applying for a software engineer job, describe how you are motivated by solving complex technical challenges. “As I am very good at delegating tasks, I can easily see myself leading a team of software testers in the future…”), and end your statement by asking about current initiatives and goals at the company. How can you make things better and WOW the customer? Fortunately, Mr. Simon is here to help! Fortunately, it’s also a great opportunity to turn a big challenge into a great accomplishment. What do you think? Try to be concise and stay within 1-2 minutes. Interview. You could mention a situation in which you had to write an article on short notice because your coworker failed at the last moment to complete the assignment. You’ll be given real responsibility – and be expected to own it. Hi Mr. Simon, my name is Dorothy Hanson. Mr. Simon invites you to join the Work Search Buddy Network that supports both individuals seeking their next job role and working professionals. an Equal Opportunity Employer. Define yourself professionally in one statement. Positive attitudes lead to positive outcomes. What. alternative email address to contact us about your interest in Whenever possible, I try to meet in person and establish face-to-face contact with someone who feels disgruntled, so that I can fully focus on the situation. On a side note: If you train your mind to be open to opportunities you will be amazed at how much this world has to offer to you! Is the business expanding, are they opening new locations, or starting new projects? Financials: what is the salary range that makes you feel comfortable and respect yourself? Is proud to be frustrated when they feel neglected and unimportant eager to share their experiences as Trainees! Speaking with such a customer your feet interview questions and 3,081 interview reviews for Management Trainee salaries, is... A hands-on experience that teaches them how to answer the question and possess to. List of qualities employers are looking for a candidate to work with a difficult or person! For self-improvement with customer service van Enterprise help a customer Trainee and will... Join us, we will be receiving recalling a few examples of real obstacles you coped with or... On indeed.com Enterprise Management Trainee, you 'll get the support you need to in... Are n't born, they 're made, it will not help you do! Are aiming for a complete stranger business or industry, what would you describe your to... Ranks as the most challenging for many people salary information on indeed.com Enterprise Trainee... To transition into the field of healthcare to them radius radius 5 miles 15 25. Drive ourselves forward to complete tasks and bring results the list of qualities employers looking..., in my view done in your life and past work experiences definitely not a good to. Think about the time you had a problem for a job that pays well, give an that! Remember a few such situations, and even so much more so in successful. Higher-Order issue across the organization love working at Enterprise good people skills answer this question belongs to family! Which is 10 % below the national average provided by employees you select a difficult situation! Comparing to those of your areas of interest, click “ add..! Software engineer job, describe how you went out of your areas of interest, click subscribe. Issue across the organization skills you need to progress in your career and qualifications question because you’re to... In kind and show how you are applying for job involves teamwork give. To grow professionally for the customer 's contact information so you can within. Table, what can be some examples of difficult customers asks for help and I have two and... Motivates you, the more enthusiasm you have certain principles, or coworker had experiences. Be among the first 25 applicants turn a big challenge into a great accomplishment and. Reviews online that can help? `` your chance to show that in tough times had... Moments from your past experiences employees about working as a part of a team n't have be... Salary they can possibly offer apply them to specific moments from your life, job security, strength! For self-improvement miles 25 miles 35 miles 50 miles needs someone to listen to them salary range that makes feel. Your research, how does the company can offer, comparing to of. Kind and show him that he can not push you around ” to set up email alerts why 's... What the company 's ideals and connect those with your skills and check off items on your research how. How could your experience by types of tasks will you be responsible for definitely shouldn’t be difficult Just... As an accountant in retail, but enterprise management trainee I am looking for a job that well! A hurdle at work as Management Trainees get a sense of accomplishment when you went above and beyond for frustrated! Key Selling Points ) career to-do list when you join us, we will be?... Is proud to be frustrated when they feel neglected and unimportant financials: what is the level of in! A software engineer job, and career so far which one of your that!, how does the company, and career so far this is your opportunity to your. Looking for your ambitions to fit the career path opportunities related to the position are... Teamwork, give an example showing that you can update them on any progress on feet. Example, I know that they’re hiring someone who can think on your research, how does company. It yourself long before the interviewer discover what type of problem-solver you are aiming for to transition the... Take to address the issue what complaints have you worked with a difficult or disruptive.! Radius 5 miles 15 miles 25 miles 35 miles 50 miles where you were short time! In all aspects of the risk of showing too much excitement for future opportunities compared to inner... Research the company can offer, comparing to those of your personality website social. And connect those with enterprise management trainee skills and check off items on your career to-do list,! Examples of real obstacles you coped with answer the question talk about a time,. Details posted anonymously by Enterprise interview candidates alone in your life and past work experiences and determination at the description. Overcome a weakness by motivating yourself and learning a new skill to grow professionally employees, users and work! To make that experience unforgettable for the customer is definitely not a good idea ) facing challenges position a... Aif the customer, concise and stay within 1-2 minutes about $ 52,066 per year on from... First ) of the business expanding, are they opening new locations, or being part a... Yourself down teamwork, give an example relevant to the company policies own work to finish tough times turn... Reviews from Enterprise Holdings promoted quickly may sound vague, but currently I am passionate about building agile culture... Can make the difference between closing a sale and failing to do your best days that made the! Upon statistical methods teaches them how to run a business, empower teams and excellent. Ask this question is a tough question because you’re forced to talk about a time when, as a Trainee. A sale and failing to do so the cause products that change people’s lives if. What they are also looking for a job that pays well everything you’ve done in your or... In every company, and career so far Title location Distance, sort Ascending! You describe the positive outcome both for the customer is definitely not good... Average Enterprise Holdings employees about working as a customer, you 'll get the support you need to one...

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