Customer Support: 4.3 / 5 "Stripe's ease of integration into a custom app is great. Globally, the company processes over 3 billion transactions each year, totalling over £2.23 billion. Customer Services. They have good documentation and community support." One of the more significant impacts of PSD2 relates to eCommerce transactions and the need to implement Strong Customer Authentication (SCA) from 14th September 2019. On the other end of that extreme, businesses also face additional fees for excessive authorisations and declines from Mastercard. This occurs when an additional fee is added to the transaction value for card payments. If you are an existing Elavon customer looking for help with your Converge setup, please email convergehelpdesk@elavon.com. We want to hear from you. Press 1 - Technical Support Press 2 - Customer Services Press 3 - Supplies Voice Authorisation Number. With sleek lines and large colour touchscreens, Poynt is a beautifully designed device which brings together a totally connected payments experience and a suite of brilliant business tools. 30 Mar 2020. One significant change introduced by PSD2 which you may be aware of is the ban on “surcharging”. 9:00 AM - 7:00 PM EST 1 866 671-1583. Customer Story Bagel Boys. Note: Before you get started here is a final piece of advice from our co-founder Robert Evans on the importance of calling a merchant service provider and avoiding the temptation to ask for rates and quotes through email alone. The official YouTube channel of Elavon UK, a leading payments provider. You can also request a call back here: https://www.elavon.co.uk/contact-us/customer-enquiry.html. Please have your Merchant ID (MID) number ready whenever you call us. Request a Callback. There are many ways you can protect your business from fraudulent carding activity. Please note that the third party site may have privacy and information security policies that differ from those of Elavon. Please note that this does not constitute changes to your Customer Agreement with Elavon. You can call us 24/7, 365 days a year. 1 800 725-1243. They find an online service or shop that has low value transactions and the least amount of hurdles to get over and against it run an automated script which keeps testing, potentially, thousands of cards to repeatedly try to secure authorisations. Contact Us. Learn what to do when a cardholder or card issuer places a dispute on a transaction, resulting in a chargeback. You can also get assistance over the phone Monday through Friday, during the hours of 9:00 am to 5:00 pm GMT. If you are not yet a customer and are interested in learning more about our solutions, please fill out this form. Request a Callback Step-by-step instructions on how to use specific functionality. Anyone shopping online today can expect a perfect shopping experience - regardless of whether they visit their online shop via smartphone, tablet or desktop PC. Elavon stays current and compliant with all applicable regulations.  Our goal is to ensure you are aware of what is currently happening within the industry, in order to remain compliant.  So please see below for latest news relating to Scheme Changes, Customers Updates and Data Security. If you ever need assistance in the future, you can call 0345 850 0195 or request a callback here (https://www.elavon.co.uk/contact-us/customer-enquiry.html) and a member of our team will contact you within 24 hours. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland. ... Interim Solution Instruction for the Travel and Hospitality Industry Read more Let's talk - we're here to help Customer Services UK: 0345 850 0195. Ireland 1850 924 177. As a business taking card payments, you have a responsibility to keep your customers’ card information safe. We live in an age where criminals don’t need to be present to take advantage of your business. We take the time to evaluate your particular business situation and match you to the best solution for your unique needs. Customer Service. You are here: Home >. Customer Services UK: 0345 850 0195. "The ease of use when taking payments from my clients is the best part about Stripe, and their customer service is much better than other digital payment services… Registered Office: Building 8, Cherrywood Business Park, Loughlinstown, Co. Dublin, D18 W319, Ireland.Â. Installing the terminal is simple. Despite dozens of phone conversations, we've received nothing but false promises. You may have heard about GDPR cropping up quite a bit in conversation or have come across it on the social channels which you use. You can call us 24/7, 365 days a year. The Elavon Payment Gateway (EPG) enables you to take payments online and is the online equivalent of a card terminal in a shop. Quick Service / Counter Pay | Product Offerings | Elavon. Request a Callback. UK 0345 604 2329. Request a callback. As a long-time Elavon customer, owner John Lamb of Bagel Boys had two existing stores on two different point-of-sale (POS) systems. Access financial data, track transactions, process payment transactions, and run evaluations anytime withiMerchantConnect. Luxembourg: +32 78 18 99 78. 0345 850 0197. Complying with PCI standards is good evidence that you're complying with GDPR. It’s solely the responsibility of your business to have taken additional security checks to expose and prevent carding. ... United Kingdom branch registered in England and Wales under the number BR022122. Request a Callback 9:00 AM - 5:30 PM 0800 028 1662. Over 1,000 financial institutions around the world trust Elavon’s merchant services to deliver fast, reliable payment solutions that customers trust. Onboarding. Reply from Elavon Ireland Hi Greg, all of our fees and charges are clearly presented in the Schedule of Fees of the contract. Understand your statement by clicking the icon on the example, which will give you an explanation of key parts of your statement. 0345 850 0195. Read important card brand changes, which will have an impact on how you process your Visa and Mastercard transactions. You can create your own, beautiful eShop without any programming or design experience. Now you can accept payments anywhere and anytime, to give your customers the great level of service they expect and deserve. A captcha is a computer program, or system intended to distinguish human from machine input. View our handy videos on how to fix terminal issues, use our online reporting tool and see some of our solutions to help you run your business. UK 0345 604 2329. If details emerge down the way that larger fraud was carried out because of carding on your site, you could find yourself exposed and vulnerable to reputation and legal implications. Being human, we of course prefer a compliment, but if the feedback is negative we don’t ignore it. Independent Sales Organizations (ISO) We’ve offered merchant services to ISO partners for over 15 years, delivering the payments solutions their customers need in a diverse commercial landscape. Monday to Friday from 8:30 a.m. to 5:30 p.m. YOU WISH TO BECOME AN ELAVON CUSTOMER: Request a Callback Poynt is the new payment solution that will change the way you think about card payments forever. Monday - Friday. We cooperate with 1,500 banks and allow acceptance of more than 120 currencies. You may know all about it already which is great, or you may not be sure what it’s really all about. There are more than 30 changes being made by the Card Schemes as outlined. In this area, you’ll find a range of advice, offers, and practical tips to help as we face this together. We can support you on that, but we do not reverse transaction charges if you haven’t taken the appropriate measure to fully protect against carding.Â. The back office training user guide to managing all of your payments easily and securely in one place through the hosted payment solution. We welcome feedback - good and not so good. Our contact centre is available 24 hours a day, 365 days a year, and we'll be happy to assist. This Web site is not controlled by Elavon. Service: 0345 850 0195 Sales: 0800 028 1662. The company is a subsidiary of U.S. Bancorp, the 7th largest banking organization in the United States, and active globally with merchant service solutions in 30 countries.. Elavon also offers support for all major cards and currencies, … Tax Free makes shopping easy for your international customers - an attractive service that will benefit you as a retailer. When combined with Dynamic Currency Conversion from Elavon, the Tax Free Shopping Service automatically recognises cardholders who are eligible for international tax refunds. Elavon Financial Services DAC. With Elavon, you can accept all major national and international card types and as a result, open you up to the broadest possible audience. Monday - Friday. By selecting "Continue," you will leave Elavon and enter a third party Web site. Registered Office: Building 8, Cherrywood Business Park, Loughlinstown, Co. Dublin, D18 W319, Ireland. Apply to Client Services Specialist, Customer Service Representative, Customer Care Specialist and more! Sales. Reply from Elavon UK. Elavon's actions are more than immoral, they're criminal. Every integration begins with onboarding. Elavon is one of the largest merchant account services in the world, processing in excess of £1 billion each year for over 1.2 million merchants.. Registered Office: Building 8, Cherrywood Business Park, Loughlinstown, Co. Dublin, D18 W319, Ireland. Press 1 - Authorisation on card Press 2 - Code 10 Press 3 - Name and address check Press 4 - Pre-Authorisation cancellation Press 5 - Help Menu. Elavon is totally not the credit card processing company for any small buisiness as they have NO CUSTOMER support whatsoever. Once you’ve completed the setup steps in this video, you’ll be ready to start processing transactions. 9:00 AM - 5:30 PM 1800 995 085. If you are interested in setting up a new merchant account with us, please call between the hours of 9:00 AM and 5:30 PM GMT, Monday to Friday. If you require assistance with an existing account, please call our customer service line 24/7/365. If this happens again, you can find our customer service number on our website, or here - 0345 850 0195 - for your reference. Elavon offers a 24/7 support phone line for its current clients, but this channel is not sufficient to qualify it as a top-rated merchant account provider for customer service. Elavon is not responsible for the content of, or products and services provided by   , nor does it guarantee the system availability or accuracy of information contained in the site. Customer Service Available 24/7. Ireland 1850 924 177. Having a good captcha on your website could also frustrate a fraudster's carding attempts on your website. Our range of tools, products, and solutions will simplify your life and increase the profitability of your business. No. Available 24/7. As he was opening a third store in Atlanta, he wanted to combine all three stores on one POS that was safe, reliable and from a known payment processor. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland. 0345 850 0195 UK. 1-800-725-1243. The EU has updated the Payment Services Directive (PSD) in order to enhance payment services market efficiency and competitiveness, consumer protection and transaction security, the new Directive is called PSD2. MobileMerchant turns your Smartphone or tablet into a mobile payment terminal. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland. Sales. Elavon Financial Services DAC (“Elavon”) has put a Brexit Programme Office in place to continue to provide a robust service proposition to our UK and international-based customers after Brexit. Elavon has additionally kept $4768.20 in other credit cards processed through Elavon hostage in a supposed reserve account and is now squeezing my bank for payment. Any modifications to the SoF is communicated to our merchants by post 60 days before the changes are applied. The goal of these regulations is to protect all parties involved in processing transactions — cardholders, merchants, acquirers and the issuing banks.Â. | Privacy Policy | Cookie Policy | Available 24/7. YOU ARE ALREADY AN ELAVON CUSTOMER: For questions about your contract, around the terminal, card acceptance, or billing: Belgium: 078 18 99 78. Elavon Customer Support Options. Customer Service Available 24/7. All the latest news about data security from Elavon. For details of the cookies we use, please refer to our cookie policy. Accessing your statements and reports is simple and easy with Elavon Connect, your online reporting tool that brings all your payments information into one place, at no extra cost to you. 9:00 AM - 7:00 PM EST. Stay up to date with industry news, developments in technology and changes in regulation. Offers for the acceptance of credit and debit cards, including state-of-the-art payment technology; questions about the terminal, card acceptance & billing; 24/7 service. In line with European regulations namely Payment Services Directive (PSD2) and General Data Protection Regulation (GDPR), we have updated your Elavon Terms of Service (ToS) to incorporate these changes. Monday - Friday. Elavon is part of U.S Bank’s payment services division. Dynamic Currency Conversion (DCC) is a service that enables international Visa® and MasterCard® cardholders in over 60 currencies the choice to pay the bill in their own currency rather than the currency of the country that they are visiting. Elavon Financial Services DAC. Customer Service. ... United Kingdom branch registered in England and Wales under the number BR022122. Help is at hand, this quick summary will give you an overview of the main changes GDPR will introduce and help you better understand what it will mean for you. Elavon Financial Services DAC (“Elavon”) established a Brexit Programme Office to prepare for a no deal Brexit and provide uninterrupted service to our UK and international-based customers after Brexit by establishing legal entities in the UK and EU. Remove the copy and paste function on your payments page will also make it harder for a fraudster to run an automated script to generate these test transactions. If you have any queries regarding your merchant account or general PCI questions, please contact Elavon Customer Service: United Kingdom: +44 (0) 345 850 0195 (option 2) Do I have to use Elavon's chosen QSA provider? Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland. We only use cookies that are strictly necessary to allow operation of our website. Elavon is a leading payment provider with branches in 11 countries. Get quick and easy online access to statements, reports, account management tools, product alerts and more. Copyright© year     | Elavon Financial Services DAC.Registered in Ireland – Number 418442.Â. Elavon UK is part of the British arm of the American company, Elavon, which was founded in 1991. Debit card, credit card or contactless payments: Elavon offers high-performance card terminals for all the usual payment methods and every requirement. Security Support +44 203 684 7634 (10:00am - 4:30pm (CET)) Customer Service. Elavon will STEAL YOUR MONEY!!! This is the amount that Elavon is withholding after closing our account over a year ago. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland. Please have your Merchant ID (MID) number ready whenever you call us. To help you get started in processing card payments for your business, here are three things you need. Elavon customer with an enquiry relating to setting up or managing your account, products or solutions, please visit our resource centre or call the number below. 0345 850 0195. A successful authorisation, however small, is enough to show the card details are valid and active, and can be used for more extensive fraud elsewhere.Â. Registered in Ireland – Number 418442. Elavon-GB-Keywords:elavon-news/Customer-Updates. 1850 20 21 20. Card Payment processing is a highly regulated industry, which is to be expected since it deals with sensitive and private financial information. With Elavon's Dynamic Currency Conversion (DCC), your international MasterCard or Visa customers can conveniently pay in their home currency. Poynt is the new payment solution that will change the way you think about card payments forever. Registered Office: Building 8, Cherrywood Business Park, Loughlinstown, Co. Dublin, D18 W319, Ireland. For questions about your contract, around the terminal, card acceptance, or billing:Â. Monday to Friday from 8:30 a.m. to 5:30 p.m. Offers around the acceptance of credit and debit cards including state-of-the-art payment technology: Copyright © 2020 Elavon Get in touch Available 24/7. Request a Callback. 1-866-671-1583. Statistics published by Elavon indicate that the first-call resolution rate is 89%, which is quite good, although the few reviews available on Trustpilot UK indicate poor service. It enables customers who are non-EU residents to reclaim international tax duties on the purchase of goods using all major credit and debit cards. You can call us 24/7, 365 days a year. Leave your customer rating and review of Elavon Merchant Services below. Please contact your gateway provider to ensure your website is secure and protected from carding attacks.Â, Guiding your through PSD2: Interim Solution Instruction for the Travel and Hospitality Industry Read more. Customer Service Available 24/7. 28 Elavon Customer Service jobs available on Indeed.com. Elavon is licensed by the Central Bank of Ireland and has passporting rights into all EU/EEA countries, including our branches in Germany, Poland, Spain, Belgium and Norway as well as the UK. Read all the latest customer updates and changes from Elavon Ireland. Sales. Link your card terminal to your till, improve your customer experience and simplify your end-of-day processes. Clarification to the wording on your Schedule of Fees- 27 March 2018. Technical support for integration is available via email — but their availability is not published. When you need to escalate an issue, Elavon offers customer support 24 hours a day, 365 days a year. Registered in Ireland – Number 418442. If you require assistance with an existing account, please call our customer service line 24/7/365. The site you requested may not be relevant in your area. Outlined are the pricing changes being introduced by the card schemes, Visa, Mastercard, and Diners Club. Customer service: 24/7 phone support Elavon tries to compensate for its high prices by offering a round-the-clock call centre. There are many Qualified Security Assessors and Approved Scanning Vendors. 0345 850 0195 UK. Elavon is committed to providing uninterrupted services to all our customers during and after the Brexit transition period. The European Commission introduced the Payment Services Directive 2 (PSD2) to make payments safer, increase consumer protection and to foster innovation and competition. We also encourage our customers to review information published by UK and EU governments as well as industry bodies, so they fully consider the impacts of Brexit and prepare accordingly. The Netherlands: 020 20 36 664. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland. Andy. Hi there, We appreciate your feedback, and are sorry to hear that’s been your experience. Sales. United Kingdom branch registered in England and Wales under the number BR022122. Elavon Connect saves you time and provides a comprehensive view of all your payment processing activity. We know that many of our customers are assessing the impact of Brexit and what will happen after the United Kingdom (UK) leaves the European Union (EU). Monday - Friday. Our cross-border IT platform meets the highest standards of international business in terms of efficiency, security and reliability. Please have your Merchant ID (MID) number ready whenever you call us. I would give negative 14,000 stars if I could. Service: 1-800-725-1243 Sales: 1-866-671-1583. The liability of the member is limited. Elavon Financial Services DAC, trading as Elavon Merchant Services, is … As well as inadvertently supporting criminals - ranging from hackers to international terrorists - in their attempts through apathy, ignorance or negligence of your security, you risk damaging both your reputation and bottom line. Despite these services, online reviews are very critical of the quality of customer service. Seek out other fraud management products which your payments gateway provider may have available that will help identify and block such attacks from happening. Impact on how you process your Visa and Mastercard transactions and Diners Club is the ban on “surcharging” that! Are more than immoral, they 're criminal Cherrywood business Park, Loughlinstown, Co. Dublin D18... Card or contactless payments: Elavon offers high-performance card terminals for all the latest news about data security from Ireland... You call us 24/7, 365 days a year, and Diners Club Care. 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Great, or system intended to distinguish human from machine input place through the payment! And allow acceptance of more than immoral, they 're criminal small buisiness as they have NO customer 24! Private Financial information, online reviews are very critical of the cookies we use, please email convergehelpdesk elavon.com. Beautiful eShop without any programming or design experience company for any small as... The best solution for your international customers - an attractive service that will change the you... `` Stripe 's ease of integration into a custom app is great taken security... Existing account, please fill out this form availability is not published the hours of 9:00 AM - 7:00 EST! All your payment processing is a computer program, or you may know elavon customer services uk about it already which to... Or card issuer places a dispute on a transaction, resulting in chargeback. You call us which was founded in 1991 is available elavon customer services uk email but. You process your Visa and Mastercard transactions this is the new payment solution guide to managing all our. Solutions will simplify your life and increase the profitability of your business fraudulent! Provides a comprehensive view of all your payment processing is a highly regulated industry which... And every requirement after the Brexit transition period easy online access to statements, reports, account management,... 7634 ( 10:00am - 4:30pm ( CET ) ) customer Services UK: 0345 850 0195 account, call! Tax refunds sensitive and private Financial information your experience business to have taken additional security checks to and... Cooperate with 1,500 banks and allow acceptance of more than 30 changes being made the...