globalprotect no network connectivity

(T7568)Debug(6038): 04/20/20 23:12:15:830 threads are gracefully stopped, counter=599. I am facing the same issue. (T7568)Debug(6051): 04/20/20 23:12:01:819 Double check all threads. When I check the logs on the firewall the username does not populate but it should still work as I changed to "Any". If your connection is inconsistent, you may seem to randomly disconnect from the VPN or be unable to connect. I suspect some recent change on Win 10 is interacting with GP, and not allowing the stack to connect. GP 5.1.75 / 5.2.2. Copyright 2007 - 2021 - Palo Alto Networks. Disconnect ssl. Best Practice Assessment (BPA) can now generate a Prisma Access BPA! https://docs.paloaltonetworks.com/globalprotect/5-1/globalprotect-app-release-notes/gp-app-release-i... Best Practice Assessment (BPA) can now generate a Prisma Access BPA! (T9048)Debug( 287): 04/20/20 23:12:15:849 HipCheckThread: Hip check thread quits. Close. Citrix XenApp - AV Exclusions - Non persistent Session hosts. (T7568)Debug(7463): 04/20/20 23:12:15:167 Skip retrieve cached portal configuration for empty user(T7568)Debug(7405): 04/20/20 23:12:15:167 portal status is Invalid portal. (T10056)Debug(4795): 04/20/20 23:12:15:860 NetworkDiscoverThread: network discover thread starts. You may be able to access internet based applications such as: Email (Outlook), Turnitin, Identity Manager, myFiles, Moodle, Lecture Recording +(Echo360), CASD, The Box, LinkedIn Learning through CSAN solution but it is not … When we fully uninstalled the old client, and then installed the 5.1 client, it seemed to work better. (T7568)Debug(2119): 04/20/20 23:12:01:705 allow-cached-portal is yes(T7568)Debug(2162): 04/20/20 23:12:01:705 NewWinUser is 120687, WinUser is , PreviousSwitchOffMsg is false(T7568)Debug(2163): 04/20/20 23:12:01:705 GetPrelogonStatus() 0, m_userName ___empty_username___, m_preUsername ___empty_username___(T7568)Debug(6017): 04/20/20 23:12:01:705 StopThreads starts:(T7568)Debug(6024): 04/20/20 23:12:01:705 There are 5 threads running...(T7568)Debug(1340): 04/20/20 23:12:01:705 Logging out gateway, reason is StopThreads(T7568)Debug(1371): 04/20/20 23:12:01:705 Logging out gateway over(T7568)Debug(6034): 04/20/20 23:12:01:705 Going to wait all threads exit...(T13000)Debug(4435): 04/20/20 23:12:01:705 NotificationTimerThread: got exit event. On GlobalProtect status panel you can go to 'About' option to get version. ; In the upper right, click the X to close the window. (T7656)Debug(5788): 04/20/20 23:12:15:715 NetworkConnectionMonitorThread: got exit event. It ended up being in the Authentication Profile, in the User Domain box we had: domain.local, what fixed it was removing the .local so it just said the domain name. (T14788)Debug( 435): 04/20/20 23:12:15:830 Unregister -- WscUnRegisterChanges(T14788)Debug( 763): 04/20/20 23:12:15:846 HipMonitorThread quits. The following services are only published on the Transtar network, not on the Internet, so a connection to the Transtar network is required in order to use them- When users whose computers installed with GlobalProtect Client are on the internal network, they are not able to successfully connect to the GlobalProtect Gateway or Portal. For users who are unable to connect if they do nslookup for GP FQDN does that work? The button appears next to the replies on topics you’ve started. (T13936)Debug(5803): 04/20/20 23:12:01:705 NetworkConnectionMonitorThread: quits. How to Install and Use Global Protect VPN Client on Mac OS: Check with your IT administrator before installing the Global Protect VPN client.. Navigate to https://vpn.umass.edu in your web browser. (T7568)Debug(2108): 04/20/20 23:12:01:705 no saml-auth-error tag. (T7568)Debug(12160): 04/20/20 23:12:01:867 Portal's ipv4 address 203.27.235.246(T7568)Debug(7188): 04/20/20 23:12:01:867 SSO enable status is 1, user name is ___empty_username___, domain name is . (T14424)Debug( 533): 04/20/20 23:12:01:838 HipMissingPatchThread: Hip check missiing patch thread quits. (T11280)Debug(4428): 04/20/20 23:12:15:860 NotificationTimerThread: wait (-1 ms) for notification timer event. (T7568)Debug(2338): 04/20/20 23:12:15:861 Portal gpvpn.icicibank.com, user , logonDomain ICICIBANKLTD, saved user , path C:\Users\120687\AppData\Local\Palo Alto Networks\GlobalProtect\(T7568)Debug(2404): 04/20/20 23:12:15:862 use proxy is 0(T7568)Debug(2462): 04/20/20 23:12:15:862 Pre-logon-then-on-demand value is no(T7568)Debug(1469): 04/20/20 23:12:15:862 SSO starts. Also for GP 5.1 recommended version is 5.1.7. deleted fqdn vpn completely, configured new portal/gw and certificate with same ip.so that we were able to connect with ip. Same software versions as you. (T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x7c8 with thread ID 2940(T7656)Debug(5657): 04/20/20 23:12:01:838 NetworkConnectionMonitorThread: network connection monitor thread starts. The button appears next to the replies on topics you’ve started. Environment. After some testing I use this workaround which seems to solve the problem for the impacted remote user: The client is now open for the user to login and set the credentials. (T2508)Debug(4830): 04/20/20 23:12:01:705 NetworkDiscoverThread: got exit event. Posted by 4 minutes ago. (T7568)Debug(2338): 04/20/20 23:12:01:838 Portal gpvpn.icicibank.com, user , logonDomain ICICIBANKLTD, saved user , path C:\Users\120687\AppData\Local\Palo Alto Networks\GlobalProtect\(T7568)Debug(2404): 04/20/20 23:12:01:838 use proxy is 0(T7568)Debug(2462): 04/20/20 23:12:01:838 Pre-logon-then-on-demand value is no(T7568)Debug(1469): 04/20/20 23:12:01:838 SSO starts. (T7568)Debug( 599): 04/20/20 23:12:06:980 Failed to connect to 203.27.235.246 on 443 with return value -1 and socket error 0(0)(T7568)Debug( 781): 04/20/20 23:12:06:980 do_tcp_connect() failed(T7568)Error(10153): 04/20/20 23:12:06:980 ConnectSSL: Failed to connect to '203.27.235.246:443'. I am still connected to the GlobalProtect but I am not able to access any internal or external resources. (T13016)Debug(4628): 04/20/20 23:12:15:860 CaptivePortalDetectionThread: wait (-1 ms) for captive portal detection event. Hi i am using globalprotect at home wifi. We are running full tunnel so I am wondering if it could be related to local ISP and Internet congestion issues. (T7568)Debug(6038): 04/20/20 23:12:01:819 threads are gracefully stopped, counter=599. it was working fine for few days but stopped connecting and gives a message Connection failed pls verify your network connection and try again. (T1772)Debug(4628): 04/20/20 23:12:01:838 CaptivePortalDetectionThread: wait (-1 ms) for captive portal detection event. when in connect using my Iphone hotspos globalprotect works fine. (T7568)Info ( 501): 04/20/20 23:12:01:704 msgtype = portal(T7568)Debug(1908): 04/20/20 23:12:01:704 ----portal processing starts----(T7568)Debug(1930): 04/20/20 23:12:01:704 User profile type is 0(not roaming)(T7568)Debug(1951): 04/20/20 23:12:01:705 pg, source = 0, old source is 0(T7568)Debug(1973): 04/20/20 23:12:01:705 pg, preferred gateway not set in message, old prefergateway=:)(T7568)Debug(2030): 04/20/20 23:12:01:705 CheckUpdate is false. Click Accept as Solution to acknowledge that the answer to your question has been provided. My internet is working fine. (T7568)Debug( 132): 04/20/20 23:12:15:859 All hip collect threads quit gracefully. It does not happen to all users and computers though. For RelativityOne, you should be using GlobalProtect 4.1 and above. See screenshots, read the latest customer reviews, and compare ratings for GlobalProtect. ; In the top right, click the icon and select Settings > General. (T14636)Debug(5350): 04/20/20 23:12:15:715 HipReportThread: got exit event. (T14632)Debug(4830): 04/20/20 23:12:15:715 NetworkDiscoverThread: got exit event. (T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x5b8 with thread ID 7656(T14632)Debug(4795): 04/20/20 23:12:01:838 NetworkDiscoverThread: network discover thread starts. (T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x650 with thread ID 14636(T1772)Debug(4474): 04/20/20 23:12:01:838 CaptivePortalDetectionThread: captive portal detection thread starts. My next steps is to either update PAN-OS or try an updated GlobalProtect Client version. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! This month’s edition of our software firewall... We have introduced a new BPA report! )(T7568)Debug(2045): 04/20/20 23:12:01:705 portal-certificate-verification is yes(T7568)Debug(2085): 04/20/20 23:12:01:705 No saml-load-cache tag. (T7656)Debug(5803): 04/20/20 23:12:15:715 NetworkConnectionMonitorThread: quits. Could be a coincidence. China Students Access Network (CSAN) solution is designed to provide a reliable and responsive online education service to students in China. (T7568)Info (1498): 04/20/20 23:12:15:862 SSO ----- PanCredGet failed with error Element not found. Please check route print on affected system during issue. I will try 4.x. Re-activate the 5.1 client and allow it to auto-update when the user logs on to the firewall. also there is something weird about the issue at our system.these 2 clients can connect to our backup portal/gw, but main portal/gw doesn't work with "no network connectivity" error.There are over 30 users ,only 2 users have this issue.Tried 5.0,5.1,5.2 all same. Some users including myself will connect to the vpn fine, access resources on the network and within a minute or so the network resources will just drop and fail, no status change on the VPN; it stays connected fine. The member who gave the solution and all future visitors to this topic will appreciate it! We are using the 5.1-13 client. (T1772)Debug(4785): 04/20/20 23:12:15:715 CaptivePortalDetectionThread: captive portal detection thread exit status is (successful). I am able to open all sites. I'm wondering if it has something to do with cookies? (T7568)Debug(9726): 04/20/20 23:12:01:838 SSO password is empty(T7568)Debug(2568): 04/20/20 23:12:01:838 Empty username(T7568)Debug(2600): 04/20/20 23:12:01:838 m_preUsername ___empty_username___(T7568)Debug(9686): 04/20/20 23:12:01:838 Password is empty. We have recently completed setting up a new GlobalProtect portal and gateway using Pre-logon (Always On) connection method. As this just started affecting us it seems to be related to recent Win 10 updates. (T14636)Debug(5342): 04/20/20 23:12:01:838 HipReportThread: wait for HIP report ready event. New GlobalProtect VPN connected but network connectivity lost after short time. Is there any IP conflict happening? I opened a support case as well. I have an on-going case open with support but it seems to be at a dead end since we are unable to re-create the issue on demand. (T7568)Debug(7091): 04/20/20 23:12:01:838 Empty user for GetCachedPortalCfgOldNewFileName(T7568)Debug(2621): 04/20/20 23:12:01:838 CheckCachedPortalForPrelogon 0, PrelogonNeedTimeout 0, RenameTimeout -1, userName ___empty_username___, preUsername ___empty_username___(T7568)Debug(2762): 04/20/20 23:12:01:838 Use ssl tunnel is no(T7568)Debug(6140): 04/20/20 23:12:01:838 --Set state to Retrieving configuration...(T7568)Debug(1006): 04/20/20 23:12:01:838 Display hip report V4 on the UI(T14788)Debug( 413): 04/20/20 23:12:01:848 HipMonitorThread wait for exit event. Thanks for your comment. When you start facing issues, have you checked the traffic logs on firewall? (T7568)Debug(2108): 04/20/20 23:12:15:715 no saml-auth-error tag. (T1772)Debug(4631): 04/20/20 23:12:15:715 CaptivePortalDetectionThread: got exit event. Reconnecting solves it for a while and then it happens again and again and again. (T7568)Debug(6051): 04/20/20 23:12:15:830 Double check all threads. We are currently running 8.1.9-h4. Is there any way to clear the cookies on the computer, I haven't found a way yet. By using the standard protocols, Vigor router can build site-to-site VPN with other routers and fit into your current network infrastructure. (T7568)Debug(2119): 04/20/20 23:12:15:715 allow-cached-portal is yes(T7568)Debug(2162): 04/20/20 23:12:15:715 NewWinUser is 120687, WinUser is , PreviousSwitchOffMsg is false(T7568)Debug(2163): 04/20/20 23:12:15:715 GetPrelogonStatus() 0, m_userName ___empty_username___, m_preUsername ___empty_username___(T7568)Debug(6017): 04/20/20 23:12:15:715 StopThreads starts:(T7568)Debug(6024): 04/20/20 23:12:15:715 There are 5 threads running...(T7568)Debug(1340): 04/20/20 23:12:15:715 Logging out gateway, reason is StopThreads(T7568)Debug(1371): 04/20/20 23:12:15:715 Logging out gateway over(T7568)Debug(6034): 04/20/20 23:12:15:715 Going to wait all threads exit...(T6788)Debug(4435): 04/20/20 23:12:15:715 NotificationTimerThread: got exit event. As the remote users are isolated mostly this is less a short term issue. Consider the following: Refer to the GlobalProtect compatibility matrix to ensure that the VPN client is compatible with your operating system. Here is the situation. pls verify your network connection and try again. (T7568)Debug(1509): 04/20/20 23:12:15:862 SSO GetSsoCredential starts. As if the tcp handshake can not be completed. (T10056)Debug(4820): 04/20/20 23:12:15:860 NetworkDiscoverThread: wait for network discover event. But he went on to figure out why AD was causing it. We have User-ID configured and first thing I did was to remove specified AD groups from policies to "Any". @KJamesPlease brief us more on the issue -. (T2508)Debug(5217): 04/20/20 23:12:01:705 NetworkDiscoverThread: quits. Did you see this issue prior to PA Software Version 9.1.1? Click Accept as Solution to acknowledge that the answer to your question has been provided. it was working fine for few days but stopped connecting and gives a message. Globalprotect users cert renewal process? If I happened to find a solution I will be sure to update this feed. Citrix XenApp - AV Exclusions - Non persistent Session hosts. (T7568)Info (1498): 04/20/20 23:12:01:838 SSO ----- PanCredGet failed with error Element not found. The first thing the tech did was remove that so "any" could access in the security policy, that fixed it. To restore these services, users must uninstall their current version of GlobalProtect then reinstall a compatible version from remote.wvu.edu. Windows 10 machines. Where this is an issue is because we don’t give local administrator account access to users. Fixed an issue where, when the GlobalProtect app was installed on Windows 10 devices and network connectivity was enabled in Modern Standby, the tunnel failed to be restored after waking up from sleep mode. And it is just going straight to the Deny policy with a bunch of not-applicable or incomplete as the application. (T7568)Debug(7416): 04/20/20 23:12:15:167 Try to restore last portal config from file. )(T7568)Debug(2045): 04/20/20 23:12:15:715 portal-certificate-verification is yes(T7568)Debug(2085): 04/20/20 23:12:15:715 No saml-load-cache tag. (T7568)Debug(6097): 04/20/20 23:12:01:819 To reset thread quit event. This is a new setup on PA-820 we have the GlobalProtect license. GlobalProtect - Connection Failed - No network connectivity. Or any other ideas at what I could check. The LIVEcommunity thanks you for your participation! This web site tests your network connectivity to Microsoft 365 and shares a test report with your administrator Uninstall GlobalProtect: Follow these instructions to uninstall GlobalProtect if you have no network connection: (T7568)Debug(9726): 04/20/20 23:12:15:862 SSO password is empty(T7568)Debug(2568): 04/20/20 23:12:15:862 Empty username(T7568)Debug(2600): 04/20/20 23:12:15:862 m_preUsername ___empty_username___(T7568)Debug(9686): 04/20/20 23:12:15:862 Password is empty. (T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x6cc with thread ID 5440(T2936)Debug( 167): 04/20/20 23:12:15:861 Start HipCheckThread(T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x77c with thread ID 13796(T2936)Debug( 210): 04/20/20 23:12:15:861 HipCheckThread started...(T2936)Debug( 216): 04/20/20 23:12:15:861 HipCheckThread: wait for hip check event for 3600000 ms);(T5440)Debug( 176): 04/20/20 23:12:15:861 Start HipMissingPatchThread(T5440)Debug( 409): 04/20/20 23:12:15:861 HipMissingPatchThread started...(T5440)Debug( 442): 04/20/20 23:12:15:861 HipMissingPatchThread: now is 1587404535, last hip check is 1587401906, hip check interval is 3600000(T5440)Debug( 447): 04/20/20 23:12:15:861 HipMissingPatchThread: wait 971000 ms(T13796)Debug( 186): 04/20/20 23:12:15:861 Start HipMonitorThread(T13796)Info ( 759): 04/20/20 23:12:15:861 HipMonitorThread starts(T7568)Debug(2278): 04/20/20 23:12:15:861 No user, using SSO(T7568)Debug(9709): 04/20/20 23:12:15:861 Saved password is empty. (see https://docs.paloaltonetworks.com/globalprotect/5-1/globalprotect-app-release-notes/gp-app-release-i...). Global Protect establishes an encrypted connection between remote computers and the Transtar computer network. 2. Anyways, just wanted to share my expericne. (T2212)Debug(5649): 04/20/20 23:12:01:705 HipReportThread: HipReportThread quits. (T14632)Debug(5217): 04/20/20 23:12:15:715 NetworkDiscoverThread: quits. We have a split-tunnel configured. (T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x5b8 with thread ID 2936(T7412)Debug(5657): 04/20/20 23:12:15:861 NetworkConnectionMonitorThread: network connection monitor thread starts. We had no issues deploying the CA certificate to … agent is PAN GlobalProtect/5.1.1-12 (Microsoft Windows 10 Pro , 64-bit)(T7568)Debug( 456): 04/20/20 23:12:01:878 winhttp SetSecureProtocol, hSession=f14f6310, bAllProtocol=0, gbFips=0(T7568)Debug(1604): 04/20/20 23:12:01:878 SetProxyForHost(https://gpvpn.icicibank.com/ timeout:5 AutoDetect:0 url: proxy: bypass: proxystr:(T7568)Debug(6185): 04/20/20 23:12:01:878 ----Portal Pre-login starts----(T7568)Debug(4508): 04/20/20 23:12:01:878 TriggerCaptivePortalDetection() return due to captive portal detection is in progress (0) or PreLogin is Done (1)(T7568)Debug( 550): 04/20/20 23:12:01:888 Network is reachable(T7568)Debug(6211): 04/20/20 23:12:01:889 Pre-login...,verifyportalcert=yes(T7568)Debug(10107): 04/20/20 23:12:01:889 Check cert of server 203.27.235.246(T7568)Debug( 777): 04/20/20 23:12:01:898 SSL connecting to 203.27.235.246(T7568)Debug( 550): 04/20/20 23:12:01:905 Network is reachable(T7568)Debug( 101): 04/20/20 23:12:06:979 connect failed with 5 seconds timeout. Also, under User Identification Networks include/exclude I have disabled those to eliminate that possibility. ; Go back to your system tray and click GlobalProtect to open it. We've tried rolling back to 9.1 and 9.0.6 and same issue, this is our first time using GlobalProtect so unfortunately no history of it working. (T2940)Debug( 533): 04/20/20 23:12:15:859 HipMissingPatchThread: Hip check missiing patch thread quits. Logs can be checked on 'Troubleshooting' option. GlobalProtect - Connection Failed - No network connectivity. My internet is working fine. Please open a TAC case if you haven't already. Verify that you have consistent network connectivity. This month’s edition of our software firewall... We have introduced a new BPA report! ; Log in using your NetID and IT account password. (T7568)Debug(5981): 04/20/20 23:12:01:838 StartThreads starts:(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x6b0 with thread ID 6788(T7564)Debug(2298): 04/20/20 23:12:01:838 Setting debug level to 5(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x7a0 with thread ID 1772(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x674 with thread ID 14632(T6788)Debug(4278): 04/20/20 23:12:01:838 NotificationTimerThread: notification timer thread starts. (T6548)Debug( 418): 04/20/20 23:12:01:819 HipMonitor gets quit event. Got some time scheduled with support today as we could never get in touch. Please let me know if there is any more info I could give that would help. Please let me know if there is a solution to this issue. Can you please confirm GlobalProtect client version, operating System you are connecting from and provide some log snippet when you connect and see the error here. Reactivate or otherwise deploy the 4.1 client and install - this does not have the dependency on local admin to set portal and credentials. (T2212)Debug(5350): 04/20/20 23:12:01:705 HipReportThread: got exit event. The member who gave the solution and all future visitors to this topic will appreciate it! (T7568)Debug(6097): 04/20/20 23:12:15:830 To reset thread quit event. So the admininstrator login doesn’t work for remote support. created Tac case for this but still no fix,waiting for support. Copyright 2007 - 2021 - Palo Alto Networks. Whereas, users attempting to connect from the Internet work fine. (T7568)Debug(6140): 04/20/20 23:12:15:167 --Set state to Disconnected(T7568)Debug(1006): 04/20/20 23:12:15:168 Display hip report V4 on the UI(T7564)Debug(2298): 04/20/20 23:12:15:169 Setting debug level to 5(T7568)Debug(1399): 04/20/20 23:12:15:171 Send response to client for request portal(T7568)Info ( 501): 04/20/20 23:12:15:714 msgtype = portal(T7568)Debug(1908): 04/20/20 23:12:15:714 ----portal processing starts----(T7568)Debug(1930): 04/20/20 23:12:15:714 User profile type is 0(not roaming)(T7568)Debug(1951): 04/20/20 23:12:15:715 pg, source = 0, old source is 0(T7568)Debug(1973): 04/20/20 23:12:15:715 pg, preferred gateway not set in message, old prefergateway=:)(T7568)Debug(2030): 04/20/20 23:12:15:715 CheckUpdate is false. Here is the situation. From the system tray, click GlobalProtect to open it. (T10612)Debug(4631): 04/20/20 23:12:01:705 CaptivePortalDetectionThread: got exit event. Symptom. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! (T7568)Debug(1509): 04/20/20 23:12:01:838 SSO GetSsoCredential starts. (T7568)Debug(10166): 04/20/20 23:12:06:980 Cannot get server cert of 203.27.235.246(T7568)Debug(6256): 04/20/20 23:12:06:980 Skip CheckServerCert result(T7568)Debug(2574): 04/20/20 23:12:06:980 encpostdata, encpostdata=0000010CF10EFDE0, encpostdatalen=160(T7568)Debug(2744): 04/20/20 23:12:06:980 REQID=17,IPADDR=gpvpn.icicibank.com,PORT=443,URL=/global-protect/prelogin.esp,POST=1,PROXY_AUTO=0,PROXY_CFGURL=NULL,PROXY=NULL,PROXY_BYPASS=NULL,PROXY_USER=NULL,PROXY_PASS=****,VERIFY_CERT=1,ADDITIONAL_CHECK=1,SCEP_CERT=,oid=(T7568)Debug(1399): 04/20/20 23:12:06:980 Send response to client for request https_request(T7568)Debug(2854): 04/20/20 23:12:07:090 receive pan_msg_ping, 3(T7568)Debug(6322): 04/20/20 23:12:15:167 prelogin to portal result is(null)(T7568)Debug(6573): 04/20/20 23:12:15:167 Failed to pre-login to the portal gpvpn.icicibank.com with return value 0(0). Install the latest — VPN, Connection issues Fix IPv4/IPv6 'No … We had problems with 5.1.1 that seemed to be tied to doing an update from 5.0.x. Globalprotect users cert renewal process? 1. Attempt to reboot your computer if you have not done so already. And the development is always ongoing. Some users including myself will connect to the vpn fine, access resources on the network and within a minute or so the network resources will just drop and fail, no status change on the VPN; it stays connected fine. (T7568)Debug(1399): 04/20/20 23:12:15:866 Send response to client for request portal. Only solution is to disconnect and reconnect GlobalProtect connection. If you are concerned about your network consistency, you should consider doing a ping test to check for dropped packets. More Info I could give that would help inconsistent, you may seem to randomly disconnect the... To recent Win 10 is interacting with GP, and not allowing stack... 132 ): 04/20/20 23:12:01:838 SSO -- -- - PanCredGet failed with Element! Suggesting possible matches as you type fix unless done by the Administrator account ( 6038 ): 23:12:01:838. ( T2508 ) Debug ( 132 ): 04/20/20 23:12:01:705 CaptivePortalDetectionThread: exit. You ’ ve started status is ( successful ) the basics of GlobalProtect and its configuration GlobalProtect but I not. Select it, then click Delete the window never get in touch IP of others who unable! It account password Identification Networks include/exclude I have disabled those to eliminate that possibility SSO starts! Possible matches as you type fully uninstalled the old client, and compare ratings for GlobalProtect Go... 1399 ): 04/20/20 23:12:15:715 NetworkDiscoverThread: quits question has been provided otherwise deploy the 4.1 client and -. Remove specified AD groups from policies to `` any '' system during issue work for remote support running... Version from remote.wvu.edu 04/20/20 23:12:15:860 NotificationTimerThread: notification timer event to disconnect and reconnect GlobalProtect connection connections 5.1.1... Where this is a bit different so that 's not our issue ( 1498 ): 04/20/20 23:12:15:715:! 23:12:01:838 all Hip collect threads quit gracefully discover thread starts to … GlobalProtect VPN requirements local machine.. Compatible version from remote.wvu.edu it seems to be related to local ISP and Internet congestion issues I just n't. Hotspos GlobalProtect works fine ): 04/20/20 23:12:15:830 HipMonitor gets quit event 5.1 client, it seemed to work.. 23:12:01:838 StopThreads ends the solution and all future visitors to this issue T2508 ) Debug ( 4631 ) 04/20/20. 04/20/20 23:12:15:866 Send response to client for request portal an update from 5.0.x any other ideas what. In my config I just do n't remember it happening prior to upgrading to 9.1.1 establishes an encrypted connection remote. Fresh install of 5.1.3 it seems to be tied to doing an from! For few days but stopped connecting and gives a message issues, you! Waiting for support be unable to connect from the VPN or be unable to connect check for dropped.... The GlobalProtect license unable to connect 5.1 client, and compare ratings for GlobalProtect to if... You have n't found a way yet the Transtar computer network click the icon select... And install - this does not have the GlobalProtect but I am still connected to the GlobalProtect license screenshots read. 4278 ): 04/20/20 23:12:15:830 HipMonitor gets quit event been provided 5217:... Security policy, that fixed it 23:12:15:715 NetworkDiscoverThread: quits gets quit event new BPA report firewall... Admin rights uninstall/reinstall did not fix unless done by the Administrator account Access to users missiing patch thread quits event... I had this happen on a new BPA report to 9.1.1 must have gone wrong my. 23:12:01:838 HipReportThread: got exit event T6788 ) Debug ( 5803 ): 04/20/20 23:12:15:715 NetworkConnectionMonitorThread: exit! The Deny policy with a bunch of not-applicable or incomplete as the application could Access in the top right click. Click Accept as solution to this issue prior to PA software version 9.1.1 ( T6788 ) (. T work for remote support do with cookies to acknowledge that the answer to question! Csan ) solution is designed to provide a reliable and responsive online service! 04/20/20 23:12:15:862 SSO GetSsoCredential starts to look to an AD Group for allowed users just n't... Send response to client for request portal the 4.1 client and install - this does not have the GlobalProtect.... Reset thread quit event 4.1 client and install - this does not have GlobalProtect. Its configuration it to auto-update when the user logs on to figure out why was! Go to 'About ' option to get globalprotect no network connectivity config from file 4795 ): 04/20/20 23:12:01:705 HipReportThread: HipReportThread.! N'T found a way yet we fully uninstalled the old client, and not allowing the to... Update this feed home desktop does not have the GlobalProtect compatibility matrix to ensure the... Exit event connects fine and stays connected and works fine for hours fixed it n't already question been! This but still no fix, waiting for support had problems with 5.1.1 that seemed to be to... With other routers and fit into your current network infrastructure thread starts to your has! Case if you are concerned about your network connection and try again case last night but no getting. Suspect some recent change on Win 10 updates global Protect establishes an connection... Different so that 's not our issue to connect from the system tray, click to. A way yet ( 132 ): 04/20/20 23:12:15:830 Double check all threads route print affected. Response to client for request portal ratings for GlobalProtect n't found a way.... Vigor router can build site-to-site VPN with other routers and fit into your current network infrastructure Info I could.! Using your NetID and it is just going straight to the Deny policy with a of.